Arc Northland is excited to announce we now offer Consultation Services for Community First Services and Supports (CFSS). We will continue to offer PCA Choice Services to our valued clients throughout the transition.

Community First Services and Supports Program Information

CFSS is a Minnesota health care program that offers flexible options to meet the unique needs of people. CFSS allows people greater independence in their homes and communities. CFSS will replace personal care assistance (PCA) and the Consumer Support Grant (CSG).

Under CFSS, individuals will work with a Consultation Services Provider, like Arc Northland, to be able to choose between the Budget Model or Agency Model. Consultation Services Providers will provide education on their options and provide support in writing their service delivery plan.

Consultation Services for CFSS Frequently Asked Questions

*PCA Choice Services

What are PCA services?

Personal Care Assistant (PCA) services help people with disabilities of all ages to live independently in the community or in their family home by assisting with activities of daily living, instrumental activities of daily living, health-related functions, and behavior supervision and intervention.

Who is eligible?

To be eligible for PCA services through Arc Northland, you or your family member must:

• Be eligible for or receiving Medical Assistance (MA) insurance
• Be able to make decisions about your own care or have a responsible party who can assist in directing cares and services
• Have a screening assessment done by a county MN Choices screener

What is PCA Choice?

Under the PCA Choice option, more responsibility is shifted to the individual or family, and the PCA agency acts as the employer of record.

Click here to learn more about the PCA program in Minnesota.

For more information about Arc Northland’s PCA Choice program, please contact Jenny at (218) 726-4724.

Printable Documents

• PCA Time and Activity Documentation (Timesheet)
• PCA Paid Time Off (PTO) Form
• 2025 Payroll Calendar

Related Websites

• PCA Certificate – Training and Test Link
• PCA workers training benefits site
• Direct Support Connect

Holiday Pay

PCA Choice workers receive time and 1/2 pay for the following 8 holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• Memorial Day
• Juneteenth
• Fourth of July
• Labor Day
• Veteran’s Day
• Thanksgiving

Electronic Visit Verification (EVV)

IMPORTANT NOTICE: To ensure continued services, Electronic Visit Verification (EVV) compliance is required. Personal Care Assistants (PCAs) must log in and out in real time at each visit, following state law and Arc Northland’s EVV Policy. Please note that ongoing non-compliance with EVV requirements will result in service termination.

Live in Caregivers must log-in and log-out each day to be in compliance state statue and Arc Northland’s EVV Policy.

The Arc Northland uses the Pavillio software system designed to meet Minnesota’s EVV requirements in compliance with the 21st Century Cures Act. Pavillio will allow PCAs to capture real time services all through the app.

Log in to Pavillio Here

Having trouble with your Pavillio app? Try uninstalling and reinstalling the app.

To view the presentation: Arc Northland’s Pavillio EVV Presentation

To view the Policy: Arc Northland’s EVV Policy

*Arc Northland’s PCA Choice Program is ending September 30, 2026.